How OUTRAGEOUS are you prepared to be in your guarantees?

When a client phoned me, he was obviously frustrated. "We’ve got the world’s best auto security locking system, but our ads barely pay for themselves” was his opening remark.

 

I just happened to have a copy of the magazine he’d advertised in, so I grabbed it. His ad had a good position, right hand page, early in the magazine.

The headline on his ad was ‘STOP THIEF’ (set under a big red stop sign). The copy then opened up with “No longer is your car at risk with the such and such security system”, followed by a list of bullet point features (incidentally I changed the name of the product for reasons you'll see below) …

Fairly standard stuff … features like: Easy to operate, self-locking, etc. But then, ‘hidden’ in the third bullet point was the statement: ‘Ignition suppression which completely and totally makes it impossible to start the car when then system is activated.’

My first reaction was that the client had lost a powerful opportunity to sell his system. He’d fallen into the trap of trotting out a bunch of fairly standard features, while what I saw as his BIG benefit was hidden away in the third bullet point.

Interestingly, while he was on the phone, I started flicking through the other ads in the magazine. Lo and behold … there was another ad a few pages further on … and its headline was ‘STOP THEIF’, and it too had a bunch of bullet points. This second ad was for the much cheaper security device, a steering wheel lock. No comparison to Mike’s high tech solution, but because they both had similar bullet points, appearing to be a competitor.

I challenged him: “Mike, you claim it’s impossible to start the car?”

“ABSOLUTELY IMPOSSIBLE!” was his emphatic response.

“OK, here’s the deal”, I responded with my entrepreneurial adrenalin starting to surge through my veins. “I’ll write you an ad FOR NOTHING, and let’s see how it works. You run it and if it beats your old ad, and you continue to run it, then we can talk about a fee.”

It didn’t take more than twenty minutes to write the new ad. There was a man in a suit standing in front of a very expensive sports car … and the headline read:

I was convinced it would absolutely blitz the marketplace. Perhaps get him loads of PR too, as the media picked up on this outrageous guarantee. I was really excited with this ad, and eagerly sent it to Mike.

Now, for the real test. The only place that counts. The market.

So, how did my ad work against his original bland ad? Well, I’d love to tell you my ad with the totally outrageous guarantee statement did create an avalanche of orders. I’d love to tell you that … but I can’t. 

You see, for unspecified reasons … Mike never ran my ad. I’m still trying to figure out why. (I think I really do know!)

Still, this should serve as a challenge to YOU. Are your communications bland? Are your ads making the same ordinary statements that your competitors are making, that keep your great product or service in mediocrity?

Think outside that box! What are your compelling guarantees? What COULD they be that’d set people’s imaginations on fire? What sets your product or service apart that will bring prospects to you in big numbers? What is it about your product or service that takes the focus right off price, and has people knocking at your door, saying “I WANT THAT!”?